Want to boost knowledge and effective communication in your business ?
You’ve come to the right place.
How can
information design
help your business ?
Information design is simply about the careful collection and curation of knowledge.
By organising and structuring information effectively, we ensure best-practice, reliable, repeatable, and relevant experiences for your customers and employees.
Whether it’s onboarding or customer care programs, we make sure the information is clear, easy to understand, and most importantly – accessible, not confined to a single person.
Our practical and tangible solutions will save hours of admin time, empower your team, and increase sales.
It might sound too good to be true, but that’s the power of information design.
Let us explain our process
Scope: we sit down with you to gain an understanding of your business goals, your customers and your industry.
Review: next we deep dive into an audit of employee and customer onboarding. Alternatively we can work to deliver solutions for problems that have already been identified and need immediate response.
Design: we get started as your ‘external’ but very much internal team to collate and streamline your information. We take care designing your customer and/or employee onboarding experiences so you can focus on what you do best.
Handover: we ensure you are set up and supported as long as you need us. Once we have delivered your success strategy and/or tailored solution we offer quarterly progress sessions to check you’re still on track to achieve your business goals.
Why invest in information design ?
Increase profits
By enhancing your customer and employee experience you will drive loyalty, repeat business and word-of-mouth.
Empower your team
Increase efficiency by sharing internal knowledge, support skills growth, and minimise single person dependencies, ultimately reducing turnover.
Save time
Hands up if you spend hours managing customer and employee support requests? Document and make product knowledge quick and easy to access.
Part of your team
We’re not just seeking clients – we’re looking for partners. Consider us an extension of your team, working collaboratively to achieve your business goals and create success together.
We’re loved and valued because of our clear communication, transparency, and positivity. We’re confident in the quality of our work and eager to team up with businesses that are ready to grow with us.